Question 1

Where is Alun Alun Island Resort located?

Accepted Answer

Alun Alun Island Resort is situated on Pulau Besar (Pulau Babi Besar) in Mersing, Johor. It is set within a natural tropical island environment with beach access and outdoor recreational areas. To reach the resort, guests typically travel by boat transfer from Mersing Jetty, which must be arranged in advance of arrival.

Question 2

What time is check-in and check-out?

Accepted Answer

Check-in is at 12:00 PM, and check-out is at 10:00 AM. Early check-in or late check-out may be arranged upon request and subject to availability.

Question 3

Is a deposit required upon check-in?

Accepted Answer

Yes, a refundable deposit is collected upon check-in to cover any incidental charges or damages. The deposit is returned after check-out if no additional charges apply.

Question 4

Are children allowed to stay at the resort?

Accepted Answer

Children of all ages are welcome at the resort. However, cots and extra beds are not available, and additional charges may apply for children depending on the room and package selected.

Question 5

What payment methods are accepted at the resort?

Accepted Answer

The resort accepts credit cards, bank transfers, and cash as payment methods. Full payment or a deposit may be required prior to arrival, depending on the booking arrangement.

Question 6

Is breakfast included in the room rate?

Accepted Answer

Breakfast inclusion depends on the package or rate you book. Some promotional packages include breakfast and even full board options, while room-only rates do not automatically include meals.

Question 7

Are pets allowed at the resort?

Accepted Answer

Pets are not permitted at Alun Alun Island Resort.

Question 8

What types of rooms and villas are available?

Accepted Answer

The resort offers 38 wooden chalet-style villas with various views including garden, pool, rainforest, and sea views. These units are designed for couples, families, and small groups with combinations of queen and single beds available.

Question 9

What amenities are provided in guest rooms and villas?

Accepted Answer

Rooms and villas offer basic island-resort comforts such as private bathrooms and natural ventilation settings. Outdoor and communal amenities include dining facilities, swimming pool, and recreational activity services; specific in-room features may vary by unit type.

Question 10

Is the resort suitable for families and group stays?

Accepted Answer

Yes, the resort is suitable for families and small group stays, providing shared recreational activities, beach access, and relaxed island-style accommodation.

Question 11

Does the resort have a swimming pool?

Accepted Answer

Yes, Alun Alun Island Resort has an outdoor swimming pool available for guests.

Question 12

Are there recreational or leisure activities available on or near the island?

Accepted Answer

Yes, guests can enjoy a range of non-motorised island activities such as walking tours, cycling, snorkeling, diving, kayaking, and hiking. Activities are subject to weather conditions and availability, and some may incur additional charges in accordance with marine park guidelines.

Question 13

Are there dining options available at the resort?

Accepted Answer

The resort features an on-site restaurant serving local Malaysian dishes and meal packages such as full board or half board can be arranged for an additional charge.

Question 14

Is parking available on the mainland before taking the boat to the island?

Accepted Answer

Public parking is available at Mersing Jetty, where guests begin their boat transfer to Pulau Besar; these facilities are not managed by the resort and parking arrangements are handled locally.

Question 15

Does the resort provide facilities for meetings, events, or group functions?

Accepted Answer

Yes, the resort provides a meeting room suitable for small meetings and group functions, with a maximum capacity of up to 30 pax. Advance arrangement is required, and availability is subject to confirmation.

Question 16

Is Wi-Fi available at the resort?

Accepted Answer

Wi-Fi access is available at the lobby area only. Due to the island location, internet connectivity may be limited and is not guaranteed throughout the resort or in guest rooms.

Question 17

Does the resort arrange boat transfers to and from Pulau Besar?

Accepted Answer

Yes, boat transfers are required to reach the resort and are arranged in advance from Mersing Jetty. The scheduled boat transfers operate as follows: departure from Mersing Jetty to Pulau Besar at 12:00 PM, and return from Pulau Besar to Mersing Jetty at 10:30 AM. Guests are advised to arrive at the jetty at least 30 minutes before the scheduled departure time for registration and boarding.

Question 18

Is the resort suitable for guests with limited mobility?

Accepted Answer

Due to the natural island terrain and chalet-style accommodation, accessibility may be limited for guests with mobility needs. Guests with specific accessibility requirements should contact the resort in advance for assistance.

Question 19

Can luggage be stored before check-in or after check-out?

Accepted Answer

Yes, luggage storage services are available at the resort before check-in and after check-out.

alun alun island resort
pulau besar johor

ALUN ALUN ISLAND RESORT

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